forward calls to external centrex numbers

[jcw2]

Call takers want to be able to do a 4 digit (last 4 digits of centrex number)transfer of calls to an office with PSTN centrex lines.

I have set up a DSC of 44 (first 2 digits of centrex number) and a DMI that inserts the NPA and NXX and an RLI that defines the trunk choices.

I tried one test call and it seemed to work but there was quite a delay before I got the centrex voice mail. It normally rings 4 times before forwarding but I didn't hear the ring back.

Is there perhaps a more graceful way of programming this. DCFW on phantoms isn't practical as there are currently 25 centrex numbers and perhaps more in the future.

 

[GHTROUT]

If you never heard the ring back, and it rings 4 times before voice mail, that's over 20 seconds of delay. I contend that during your test calls, there was either bad trunks or all trunks busy, or something else in play.

If I misunderstood, other things to tweak are the EOD and ODT timers in the Route Data Block.


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[GHTROUT]

Also, your post tile says Forward, but your body text indicates Transfer. I guess as long as you don't start using Roll Over or Bounce, we'll understand


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[jcw2]

My intention was the call center be able to *transfer* calls to a specific station ie handled manually to 25 different numbers. press <transfer key> 44xx <transfer> hang up.

The system would take the 44xx insert the NPA & NXX and send the call back out on a trunk and to the "far end" via PSTN.

thank you for pointing out the confusion.

 

[GHTROUT]

(Besides lowering the RDBs EOD and ODT TIMR values), setting the "FLEN" value of the CDP steering code may speed things up too.




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[GHTROUT]

And. System Speed Call is faster. You can make 44 a Speed Call Flexible Feature Code, then the two-digits following would be the, well, next two digits.


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[jcw2]

I set the FLEN to 4 and that has helped. I'll try more testing Monday when they are back to full staff.

Thanks!