forward call to assistant

[ph1sh]

hi,

my boss wants all his calls to be forwarded to his assistant. he wants his assistant to see the caller's id pop up in phone manager so that the calls can be screened.

how do i go about setting this up?

we are using ip office 2.1

thanks,

jen

 

[sizbut]

1) Set the bosses forward unconditional to the secretaries extension number.

Add the secretaries extension numbers to the bosses DND Exceptions list (Even though we're not using DND adding this allows the secretary to transfer forwarded calls back to the forwarder).

2) Leave things as they are but turn the bosses ringer off. Set the bosses Call Coverage time to something v.low like 5 seconds.

Give the secretary a call coverage button set to the boss.

The boss then has a can answer if they want or leave it to the secretary.

3) As (2) above but use paired call appearance and bridged appearance buttons.

4) Alternatively just publish the secretarys numbers as being the bosses and set the bosses real number as ex-directory (and shout at any staff who ring the boss direct).

5) and on. So many ways.

 

[ph1sh]

thanks, it worked out but now my boss has given me more detail of what he wants. it's as follows:

Between the hours of 9am-5pm a manager would like their assistant to screen all their incoming calls by having them appear in phone manager.

After 5pm the manager would like to be able to answer their own calls.

In addition to this, the manager needs a few numbers to be able to go straight to his ext. with out being filtered via his assistant.

Do you have any documentation of how to set this up?

thanks again,
Jen

 

[sizbut]

Uggh....

Are they talking about the screening on incoming external calls on a particular DDI, ie. do they mind if internal people ring/transfer calls to them directly.

The answer would affect whether the time profile works at the incoming call route level or on hunt groups.

The hunt groups is a lot of extra programming. The ICR option is the neatest.

 

[intrigrant]

make a SC like this

SC = anynumber
TN = hardware ID of the boss phone
Line ID = 0
Funtion = DialPhysicalExtensionByID

Point a incoming call route to the shortcode and the boss can be called without the assistant, the extension will always ring reardless of the settings of the user ( Divert,DND etc.)