Forward an analogue fax

[AndyRothgen]

Hi,

I think this is a simple one, but even though I've done this before I can't find the answer today.

I've got a L500 type analogue extension which is a fax & I need to forward it to another internal extension.

The TN is as follows -

REQ PRT
TYPE: tn
TYPE TNB


TN 96 0 4 14
DATE
PAGE
DES

DES JULIE
TN 096 0 04 14 PHANTOM
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 3407 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 99
XLST
SCI 0
SCPW
SFLT NO
CAC_MFC 0
CLS CTD DTN FBD XFA WTA THFD FNA HTD ONS
LPR XRD AGRD CWD SWD PUA MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTA SFD MRD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD UDI RCC HBTD IRGD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
CWND USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
FDSD NOVD CDMR MCDD T87D PKCH MPTD
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
DATE 22 FEB 2016

I thought I just did added a FTW FDN 3255 to forward it to x3255 but that didn't work.
Also currently the fax just gives an engaged tone when rung, hence the need to divert it. Can you see anything that would be causing this?

 

[StanleySteamer]

The TN you printed is a phantom so you would use
FTR DCFW 4 3255

 

[AndyRothgen]

That looks like it worked, just awaiting the user confirming it.

Thanks for the help.

 

[KCFLHRC]

Why would you have a fax programmed as a phantom in the first place?

 

[AndyRothgen]

I have no idea. It was all setup when I took over with zero experience or training.

Could the fact it's a phantom explain why it doesn't work when not diverted?

 

[KCFLHRC]

A phantom means just that, it only exists in software, no hardware. So it will never work as a real fax machine.

 

[sstarkov]

Hi

SW version?
ld 22 iss

Licensing?
Ld 22 SLT

 

[AndyRothgen]

>ld 22
PT2000

REQ iss

VERSION 4021

System type is - Communication Server 1000E/CP PM
CP PM - Pentium M 1.4 GHz

IPMGs Registered: 6
IPMGs Unregistered: 0
IPMGs Configured/unregistered: 0

RELEASE 5
ISSUE 50 J +
IDLE_SET_DISPLAY NORTEL

IPMG TYPE CSP/SW MSP APP FPGA BOOT DBL1 DBL2

4 0 MGC AH19 AA06 AA05 AA13 AH09 DSP1AA09 DSP2AA11
4 1 MGC AH19 AA06 AA05 AA13 AH09 N/A DSP2AA11
8 0 MGC AH19 AA06 AA05 AA13 AH09 N/A DSP2AA11
8 1 MGC AH19 AA06 AA05 AA13 AH09 DSP1AA09 N/A
12 0 MGC AH19 AA06 AA05 AA13 AH09 DSP1AA09 N/A
12 1 MGC AH19 AA06 AA05 AA13 AH09 DSP1AA09 N/A


System type is - Communication Server 1000E/CP PM
CP PM - Pentium M 1.4 GHz

IPMGs Registered: 6
IPMGs Unregistered: 0
IPMGs Configured/unregistered: 0


ANALOGUE TELEPHONES 104 LEFT 45 USED 59
CLASS TELEPHONES 0 LEFT 0 USED 0
DIGITAL TELEPHONES 40 LEFT 32 USED 8
DECT USERS 72 LEFT 25 USED 47
IP USERS 1147 LEFT 40 USED 1107
BASIC IP USERS 0 LEFT 0 USED 0 OVERFLOW 4
TEMPORARY IP USERS 0 LEFT 0 USED 0
DECT VISITOR USER 38 LEFT 38 USED 0
ACD AGENTS 112 LEFT 87 USED 25
MOBILE EXTENSIONS 0 LEFT 0 USED 0
NORTEL SIP LINES 0 LEFT 0 USED 0
THIRD PARTY SIP LINES 0 LEFT 0 USED 0

PCA 273 LEFT 273 USED 0
ITG ISDN TRUNKS 0 LEFT 0 USED 0
H.323 ACCESS PORTS 130 LEFT 90 USED 40
AST 27 LEFT 22 USED 5
SIP CONVERGED DESKTOPS 0 LEFT 0 USED 0
SIP CTI TR87 25 LEFT 25 USED 0
SIP ACCESS PORTS 0 LEFT 0 USED 0
RAN CON 12 LEFT 0 USED 12
MUS CON 20 LEFT 17 USED 3

TNS 32760 LEFT 30764 USED 1996
ACDN 24000 LEFT 23987 USED 13
AML 16 LEFT 14 USED 2
IDLE_SET_DISPLAY NORTEL
LTID 32760 LEFT 32760 USED 0
RAN RTE 512 LEFT 510 USED 2
ATTENDANT CONSOLES 32760 LEFT 32760 USED 0
BRI DSL 10000 LEFT 9992 USED 8
DATA PORTS 32760 LEFT 32760 USED 0
PHANTOM PORTS 32760 LEFT 32747 USED 13
TRADITIONAL TRUNKS 32760 LEFT 32594 USED 166
DCH 254 LEFT 248 USED 6


Can I change a phantom to a real extension? or would I have to create a whole new thing & if so how do you deal with moving the DN over?

 

[KCFLHRC]

You would need to out the phantom and build it on a hardware equipped analog TN.

 

[AndyRothgen]

Thanks, I thought that might be the answer.

I'll look for a guide setting up analogue phones, as I'm sure it's been asked hundreds of times & google can tell me without wasting all your time.

 

[sstarkov]

Analog Line carDs position


LD 117
INV GENERATE CARDS

INV PRT CARDS

 

[KCFLHRC]

Easiest thing to do is find an analog like you want and do a set copy. It will copy everything except the TN and DN

 

[AndyRothgen]

Can I reuse the same TN on the new set?
My understanding of it is they are only analogue & digital, there is no group of them for phantom sets.

 

[KCFLHRC]

No, the TN now is a phantom. You need to find a TN that is not a phantom. Hardware equipped. Do you have other analog sets? If so print one out and find the TN. Then do a STAT on that card and see if there are any unused TN's on that card or any other analog cards you may have.

 

[AndyRothgen]

We do have other analogue sets setup, I'll take a look for one and have a go.

How do I STAT the card? I know about LUDN and LUVU but that's all.

 

[KCFLHRC]

LUVU will do the trick. Statting the card requires you to do this

LD 32

stat 4 0 1

for example where 4 is the loop, 0 is the shelf and 1 is the card slot.

 

[StanleySteamer]

What is the purposeof forwarding in your original post?
Are you forwarding to Callpilot or some other fax server?

 

[AndyRothgen]

StanleySteamer - The department moved buildings a few times over the years & the fax has been forwarded to follow them. I'm not sure why this was done, but I think the last building they were in uses a separate phone system.


If I out the set & copy a working existing one is there anything else that needs doing to link the analogue line to the fax? or is it that simple?

I'm asking to make sure it's 100% in my mind before I start as it's a busy fax receiving medical referrals.

 

[StanleySteamer]

Okay, then your original post implies that the end user has a working fax line 3255 at their new location and they need the fax line 3407 forwarded to 3255 so they can receive faxes for both numbers. If that is what you need then my original reply still applies.

If the end user does not have any fax line at their new location then you can out the phantom TN and copy a working TN like KCFLHRC explained. BUT you will have to physically connect the new analog TN through to a jack at the new location and plug in the fax machine.

 

[AndyRothgen]

Thanks for clearing that up.

x3407 is a fax line & is the phantom I posted earlier. It's now forwarded to x3255 which is another fax in the building so they can receive their faxes.

I'll speak to the blokes who go out to site about the jack etc to see if they'll know what needs doing there.