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Forward an AA option to external number and sending specific public OLI

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koulioumbis

IS-IT--Management
May 21, 2009
421
GR
Hello Team.
I need your help. I need to send an auto attendant option to an external number BUT the other number to be able to see a specific DDI number instead the main PRI pilot number.
I can do it by enabling an i2050 or an set and permanent forward this set to the destination number while setting up the public OLI of the specific number , but in this case i will sacrifice either an IP user license or a set.
any other option to route the call to external destination sending the OLI i need? My setup is : Welcome to company ABC press 1 for sales , 2 for support 3 for accounting , so at this option i need to forward the call to a route that sends the call out to a specific number

thanks

Nikos

 
If it's the only path/node that transfers externally at that site then try changing the OLI on all the callpilots DN's and see if that might work.

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Maybe it is a telco issue. Today i tried to forward a set to the external number and although i had set the public OLI to the correct number i was seeing the main number not the ddi number. From same set if i make a call i can see the ddi number, so the issue has to be investigated with the provider.

Nikos
 
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