Forward a 500 set that is a fax machine.

[wcmash]

I have a fax amchine that is down right now and i need to forward it to another fax machine in my office. How do I forward a 500 set in my PBX?

Thanks in advance

 

[RickyPone]

You can clip a test set on the tn at the frame and use #1 and then the number to forward to. Or you can change the dn of the fax machine and then use the original dn to build a phantom with dcfw or an acdn with ncfw.

 

[wcmash]

#1 did not work and I'm not sure how i do the other options.

 

[SL1M1]

You will need to ascertain your Flexible Feature Codes (FFC) for CallForward and many more, do you have CLI access to the PABX as there are other ways to achieve your aim either in software or physical

Cheers!!

 

[RickyPone]

Do you make changes via otm or command line?

 

[wcmash]

Command Line

 

[RickyPone]

ld 20
req=chg
echg=yes
item=dn xxxx

ld 23
new
acd dn of the fax machne
ncfw=where you want the fax machine forwarded to
enter out

 

[wcmash]

Sorry Ricky to sound stupid but am i supposed to change the DN for this fax machine?

 

[RickyPone]

Yes. An acdn has to be unique. Once the fax machine is repaired then you can out the acdn and change the fax machine tn back to it's original number.

 

[wcmash]

Ok thanks

 

[wcmash]

when im creating the ACD phone it won't let me passed MAXP until i put something in it.

 

[bhassell2000]

enter 1 for maxp, that how many agents can log in to the queue

Thanks,

Buddy

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