I'm a Remedy developer that has been using Crystal for just a short while so I need a little direction on using Date functions in a formula field. I have been tasked to develop a report of all tickets (records)
with a value of Assigned, sorted by group and with a total count. Easy so far but the hard part is that I need to show
on a summary report Assigned tickets by group for 4 different time periods - Assigned < 24 hours, 1-3 days, 3 days and 30 days.
This solution seems to be 4 different formula fields. I can get the correct selections using Remedy Table fields and variations of (($DATE$ - 'Create-date') <= (((60
* 60) * 24) * x)) where x is the day variable but how do I duplicate this
using a Crystal formula field? What do I substitute for $DATE$?
with a value of Assigned, sorted by group and with a total count. Easy so far but the hard part is that I need to show
on a summary report Assigned tickets by group for 4 different time periods - Assigned < 24 hours, 1-3 days, 3 days and 30 days.
This solution seems to be 4 different formula fields. I can get the correct selections using Remedy Table fields and variations of (($DATE$ - 'Create-date') <= (((60
* 60) * 24) * x)) where x is the day variable but how do I duplicate this
using a Crystal formula field? What do I substitute for $DATE$?