FORGOTTEN PROGRAMMING PASSWORD

[BizFoneGuy]

On a customer's BCM that I am in doing work on, they have changed the default passwords for ee_admin and supervisor. I wanted to know if there is a backdoor or perhaps a command line prompt to reset the system password? It is a BCM 1000 3.6

Thanks in advance for any assistance with this problem.

 

[biv343]

None that I'm aware of. I had this happen once, and had to reimage the hard drive to resolve the problem. Ever since that happened, I make a backdoor account with admin rights, and make another account for the end user to log in with.

 

[BizFoneGuy]

Are you sure that there isn't some kind of back door arrangement or Nortel has a method if an incident is reported with them?

I know on the MICS & CICS you can get the software level and using debug in combination with the date or something you get the password?

I know you can reset the firewall restrictions from a command line prompt so I thought maybe login passwords could be reset to default as well through some simalar process.

Anyone with access to Nortel support know from them whether it's possible on either a common basis or on an incident by incident basis filed through them for resolution? If so, what kind of cost?

Vs. starting over and re-enter the info or if a backup exists. (new account).

 

[biv343]

I contacted ITAS when I had my "incident", and they said there was nothing they could do, and that it's the users responsibility to make a "backdoor".

Who knows if I was given a line of BS or not.

If you could get to the command line, you could probably do something, but there's no way to get to the command line if you don't know the password.

Don't know what it costs for per incident support. I do know that you can't get through to the BCM/Norstar support folks without a site ID and a PIN.

 

[BizFoneGuy]

I don't see any other posts to this forum, so I take it this is the way it is? If you're locked out, there is definitely no back door?