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Forcing a call through to an extension when diverted to voicemail

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spoogle

spoogle

Programmer
Dec 16, 2006
8
GB
Hi, How can i get a phone to force a call through to another extension that is currently set to divert to voicemail? for example, my ext 4323 to a different extension that is diverting to voicemail. The previous telecoms engineer that used to work at my workplace set something up where the user would dial #27 and then the extension number for it to force the call through and im unsure how this is setup, please can someone explain this?

Phone switch: cs1k
Phones used: 1120, 1150
 
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