Forced Log out

[drcook]

Is there a way to log an agent out of the q other than the agent logging themselves out?

 

[Johnthephoneguy]

You can set the queue to log an agent out if they miss a call.



JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[drcook]

how?

 

[Utreg]

In Configuration, Call Presentation Classes, change:

After Return to Queue make Phoneset 'Logout' (Current setting probably is 'Not Ready')

 

[captaingadget]

This only applies if the call is not force answered.

 

[drcook]

Thanks for all of the help.