Forced Calls on ACD sets 1

[goverd]

Hi

We get forced calls on our ACD sets. Basicly the phones don't ring they automatically pickup. This is getting a bit tiresome since the helpdesk staff has to constantly watch their phones for the light to come on to know when to say "hi helpdesk".
How can we make the phones ring after they have gone through the queue ??

 

[johnpoole]

in ld 23 chg acd

FROA NO
NCFW 1108
FNCF NO
FORC NO

forc needs to be no, auto answer only works right with headset only groups, 2216 3905

john poole
bellsouth business
columbia,sc