Forced call on ACD queue (nortel)

rowmart · Dec 16, 2010

Hello everyone!

I'm looking to know what parameter has to be set (and where) to force an ACD call to be automaticaly answered by a representative (Forced Call).

Thanks in advance!!

MR

bigindian65 · Dec 16, 2010

ld 23 ACDN

FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
FORC YES <----------yes
FCFT 2 <---- seconds between calls

Mato' Was'aka

trvlr1 · Dec 16, 2010

In LD 23 FORC yes or no.

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Forced call on ACD queue (nortel)

rowmart

IS-IT--Management

bigindian65

Technical User

trvlr1

Technical User

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