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Forced Activity Codes 1

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Tritonv10

Programmer
Jan 6, 2003
46
US
Is there any way to force the agents in one particular ACD que to use activity codes? We have an opt 81c, 25.40, Symposium 4.2.
 
Unfortunately, no. They have the last say on that one. What I have done and recommend to my customers is to monitor the agent activity codes reports and whoever doesn't use the reports gets their ass handed to them about it.
 
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