Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Forced Activity Codes 1

Status
Not open for further replies.
Tritonv10

Tritonv10

Programmer
Jan 6, 2003
46
US
Is there any way to force the agents in one particular ACD que to use activity codes? We have an opt 81c, 25.40, Symposium 4.2.
 
Sort by date Sort by votes
Unfortunately, no. They have the last say on that one. What I have done and recommend to my customers is to monitor the agent activity codes reports and whoever doesn't use the reports gets their ass handed to them about it.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Timbeaux
  • Locked
  • Question
Question about area codes
Replies
5
Views
267
KCFLHRC
KCFLHRC
Srembrey
  • Locked
  • Question
DIAG 736 and MPLR 33634 Codes
Replies
0
Views
109
Srembrey
Srembrey
Technical help guy
  • Locked
  • Question
dialing from nortel to mitel using access codes
Replies
5
Views
188
bignose21
bignose21
havertyj
  • Locked
  • Question
Increase Steering Codes Error ESN0138 1
Replies
6
Views
318
joe2938
joe2938
tomlinsonm
  • Locked
  • Question
How to print PMS activity on my terminal
Replies
4
Views
217
tomlinsonm
tomlinsonm

Part and Inventory Search

Sponsor

Back
Top