Does anyone know how to setup Forced Account Codes on a BCM 3.7? We have a BCM 400 3.7 with Tappit call accounting software. The custoomer is able to use the account codes using F900 but now wants to force certain users to enter the account code before the call is made.
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Forced Account Codes
- Thread starter backnine
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If you go to the agent on the call pilot you can set the activity code as prompted.This will force them to put an activity code in for every call.
Marshall
Marshall
- Thread starter
- #3
The parameter is on the call pilot under call center-----agent list.
Click change beside the agent.
At the bottom of the agent you will see a drop down menu with activity entry code type.
Change this to prompted.
You will need to set it for the users (agents) you want to be forced to input the activity codes.
Marshall
Click change beside the agent.
At the bottom of the agent you will see a drop down menu with activity entry code type.
Change this to prompted.
You will need to set it for the users (agents) you want to be forced to input the activity codes.
Marshall
- Thread starter
- #5
In order to perform proper forced/verified account codes, with prompting before dialing or using a login feature, you should look at RSI.
Their tools CTI Pack does everything you asked for.
S16
Their tools CTI Pack does everything you asked for.
S16
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