hello. we are trying to share the IP 403 for two related companies in one office so we can make internal calls. The CCU is serviced with 3 ISDN2 and 3 POTS lines. one company has 2 ISDN2 and 1 POTS. we want to force the line used by each extension during outgoing calls so each company is not paying for the others outgoing calls and also so we dont get any caller ID issues with returned calls. if this is too basic pls point me at the right thread as i failed to search it out. i guess its a SC and Dial function - right ? p.s. we dont want to dial 9 etc to select the line !
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Force outgoing line for each extension on Avaya IP403 DT 3.0 (40)
- Thread starter tommydog
- Start date
You want to make a user shortcode.
Pretty much copy the 9N system shortcode for the user and point it to the appropriate ARS for that company.
You can create a user right for each company with the appropriate user 9N shortcode so you don't have to modify each individual user every time you make a change.
Chris
ACA- Implement IP Office
Pretty much copy the 9N system shortcode for the user and point it to the appropriate ARS for that company.
You can create a user right for each company with the appropriate user 9N shortcode so you don't have to modify each individual user every time you make a change.
Chris
ACA- Implement IP Office
mattKnight
Programmer
>Pretty much copy the 9N system shortcode for the user and point it to the appropriate ARS for that company.
ARS doesn't apply - 3.0 uses LCR
You need to decide if you are going to use the analogue lines for outbound - I'd suggest not (usually these are soem old number that is crucial to the business, but not moveable ontothe ISDN and I don't like using different line types in the same line group))
Set the line group for the 1st company's ISDN lines to say 10 and teh line group for the 2nd company's to 20
then for users in company 1 put this shortcode in the user shortcode
SC - ?
TN - .
Feat - Dial
Lg - 10
and for the 2nd company users
SC - ?
TN - .
Feat - Dial
Lg - 20
You will also need to set the line group in the incoming call routes for the DDI to work correctly.
Again for the PSTN lines use a LG of say 11 and 21 and set up an incoming call route for each that passes calls to the required destination (you could set these 2 line groups to the same as the ISDN ones -but you may see odd tyhings happening)
Finally, I'd strongly recommend an upgrade - 3.0.40 is old and was very buggy (that is why there were so many 3.0 releases). Assuming you are correct abiout the firmware you are running now, 3.2 is the highest you can go to.
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
ARS doesn't apply - 3.0 uses LCR
You need to decide if you are going to use the analogue lines for outbound - I'd suggest not (usually these are soem old number that is crucial to the business, but not moveable ontothe ISDN and I don't like using different line types in the same line group))
Set the line group for the 1st company's ISDN lines to say 10 and teh line group for the 2nd company's to 20
then for users in company 1 put this shortcode in the user shortcode
SC - ?
TN - .
Feat - Dial
Lg - 10
and for the 2nd company users
SC - ?
TN - .
Feat - Dial
Lg - 20
You will also need to set the line group in the incoming call routes for the DDI to work correctly.
Again for the PSTN lines use a LG of say 11 and 21 and set up an incoming call route for each that passes calls to the required destination (you could set these 2 line groups to the same as the ISDN ones -but you may see odd tyhings happening)
Finally, I'd strongly recommend an upgrade - 3.0.40 is old and was very buggy (that is why there were so many 3.0 releases). Assuming you are correct abiout the firmware you are running now, 3.2 is the highest you can go to.
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
- Thread starter
- #4
mattKnight
Programmer
>we are actually on 3.0(580)...
That is why I said "assuming you are correct..." As you are using 3.0.580, that implies that you are using DT handsets which are not supported beyond firmware 2.1 (and yes 3.0.580 is really a 2.1 build with some 3.0 features)
However if you do not have any DT handsets, you can upgrade to 3.2
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
That is why I said "assuming you are correct..." As you are using 3.0.580, that implies that you are using DT handsets which are not supported beyond firmware 2.1 (and yes 3.0.580 is really a 2.1 build with some 3.0 features)
However if you do not have any DT handsets, you can upgrade to 3.2
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
- Thread starter
- #6
mattKnight
Programmer
>yeah 2030 INDEX
Stay as you are!
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
Stay as you are!
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
amriddle01
Programmer
You could go to 3.2 if you want a nice quiet office, as your phones will stop working 
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
Escorthosis
Technical User
@Amriddle01,
I don't think it will be quiet. We had a 403DT on 3.2 with still one DT1 extension on it. It was fully functional. I think the displays and the extra buttons on DT3/DT5/2030/2050 stopped working above 3.0.580DT.
So you would end up with phones still ringing and people shouting where the display info has gone. So stay on the current 3.0.580DT version as it will be more quiet.
I don't think it will be quiet. We had a 403DT on 3.2 with still one DT1 extension on it. It was fully functional. I think the displays and the extra buttons on DT3/DT5/2030/2050 stopped working above 3.0.580DT.
So you would end up with phones still ringing and people shouting where the display info has gone. So stay on the current 3.0.580DT version as it will be more quiet.
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