GarethRoynon
Technical User
From a supervisors perspective can you force an agent back into available?
Does anyone know how?
Thanking you!!!
Natalie
Does anyone know how?
Thanking you!!!
Natalie
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Force agent into ava state?
- Thread starter GarethRoynon
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cyberjamos
IS-IT--Management
I don't know of any way to do this remotely using the system as it stands, there are a number of possibilities though that would require a bit of work...
1. You could configure their phones to use AUTO-IN and have timed-acw in place to auto put them available after a predefined amount of time, however this would not work if they were in non call associated ACW or if they were in AUX.
2. If you have a MAPD/AES you can potentially write a mini application that will send an agent available request to the switch for whichever agent id you specify
Cheers,
NJ
PS: Please let me know if my advice has been of any use.
1. You could configure their phones to use AUTO-IN and have timed-acw in place to auto put them available after a predefined amount of time, however this would not work if they were in non call associated ACW or if they were in AUX.
2. If you have a MAPD/AES you can potentially write a mini application that will send an agent available request to the switch for whichever agent id you specify
Cheers,
NJ
PS: Please let me know if my advice has been of any use.
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GarethRoynon
Technical User
Thanks cyberjamos, Ive already put them to Auto-in with timed acw on them... I assume its when they are in non call associated ACW or aux the managers are after. I'll look into your other suggestion.
With ref to the comment from jfh9219 about looking for a technological solution to a management problem, yeah maybe. However on other Acds there are simple feature access codes to do this. Eg on Aspect youd press supervisor/0/ then the agents ID. This would put them back into AVA state.
Just thought there would maybe be similar on Definty.
With ref to the comment from jfh9219 about looking for a technological solution to a management problem, yeah maybe. However on other Acds there are simple feature access codes to do this. Eg on Aspect youd press supervisor/0/ then the agents ID. This would put them back into AVA state.
Just thought there would maybe be similar on Definty.
Hi tektip folks,
I recently made changes to outpulsed digits per your instructions, that seemed to work, thanks. I have a new issue now however. The CO switch Administrator tells me he sees a "Missing Presentation" indicator in his trace, I am not sure what he means, I asked him what the presentation should show, but he couldn't clarify, his english is a little rusty. Any clues as to what he means and what I have to do to get the Definity to send it to him?
I recently made changes to outpulsed digits per your instructions, that seemed to work, thanks. I have a new issue now however. The CO switch Administrator tells me he sees a "Missing Presentation" indicator in his trace, I am not sure what he means, I asked him what the presentation should show, but he couldn't clarify, his english is a little rusty. Any clues as to what he means and what I have to do to get the Definity to send it to him?
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