Footer text not working on one account

[JBruyet]

Hey all,

I have a user who recently started having trouble with inserting text in a footer in Word 2003. If he selects Filename from the menu what actually gets placed in the footer is a small box, then the work FILENAME and then another small box. Or if he chooses Page X of Y what gets entered into the footer is the word Page, then a small box, PAGE, another small box, the word Of, still another small box, NUMPAGES, and a final small box. I thought it might be a rights issue, but even when I grant him Administrator rights it still won't work. I can login under my name and it works fine. Any ideas on why this would start misbehaving? He hasn't installed any software on the workstation.

Thanks,

Joe Brouillette

 

[SkipVought]

Hi,

Select your boxes, Right-click on one of the boxes and select TOGGLE FIELD CODES

Skip,
[sub]
[red]Be Advised![/red] A chicken, who would drag a wagon across the road for 2 cents, is…
POULTRY in motion to PULLET for a PALTRY amount! [/sub]

 

[JBruyet]

Hi Skip,

When I select a box and right-click on it Toggle Field Codes doesn't come up as an option. I get the following menu options:

Cut
Copy
Paste
Font...
Paragraph...
Bullets & Numbering...
Hyperlink...
Look Up...
Synonyms >
Translate

The boxes look like one of the "Unidentified Character" boxes that appears up when a file is opened in a program that can't read the file. <--FWIW.

Thanks,

Joe Brouillette

 

[dodomcsc]

The keyboard shortcut for toggling field codes is:

Alt+F9 (hold down the Alt key while you hit the F9 key).

See if this makes things look a little better.

 

[dcompto]

Have you already tried re-creating the Normal.dot file? If not...

1. Close Word
2. If you have any customizations in Word, rename the Normal.dot file to something like oldNormal.dot; otherwise, you can just delete it.
NOTE: In Windows XP, it is usually found at
C:\Documents and Settings\[YourUserName]\Application Data\Microsoft\Templates
3. Open Word
4. Now, see if the header/footer acts property.

 

[JBruyet]

Hey dcompto, I think that did it! The footer text inserted correctly under my account, and now I'm waiting for my user to try it under his account.

Thanks,

Joe Brouillette

 

[JBruyet]

dcompto, it works under all accounts.

Thanks!

Joe Brouillette

 

[dcompto]

Thanks for letting me know. Happy to have helped.