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Follower CDPC not Sync

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lapakhora

lapakhora

MIS
Jan 18, 2012
294
PK
Hi, It is CS1K rls 7.6 with dual CPPM and Dual CPDC. Recently i have replaced my faulty follower CPDC with new one. It is installed and all IP config/Patches/service pack installed. In EM it is not syncing when i use Transfer TAB. I can ping follower signaling server from CS1K , Leader signaling server and vice versa. On CS1K procom terminal i get below error

ELAN028 The following server failed to register it IP IP <10.10.20.9>, Host name <SSGHB>, Server type<UNKNOWN>.


Any tips or help will be greatly appreciated.
 
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if you do an "appVersionShow" on the sig server command line can you show the printout
 
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Both output of the commands are same


Configuration version: 7.65.16-00
dbcom 7.65.16
cslogin 7.65.16
sigServerShare 7.65.16
csv 7.65.16
tps 7.65.16
vtrk 7.65.16
pd 7.65.16
sps 7.65.16
ncs 7.65.16
gk 7.65.16
nrsm 7.65.16
nrsmWebService 7.65.16
managedElementWebService 7.65.16
EmConfig 7.65.16
emWeb_6-0 7.65.16
emWebLocal_6-0 7.65.16
csmWeb 7.65.16
bcc 7.65.16
ftrpkg 7.65.16
cs1000WebService_6-0 7.65.16
mscAnnc 7.65.16
mscAttn 7.65.16
mscConf 7.65.16
mscMusc 7.65.16
mscTone 7.65.16
 
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Also when i ran pbxLinkShow on this CPDC it say"s "PBX is not running.
 
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from the sig server command line

$appstart restart

See if this kicks it back in service. I have seen this and this command will get it connected back to the PBX.

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile
 
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Hi Janaya,
That command didnt worked, still the same condition.
 
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ok this is a stupid question but you did register it to your security domain right? Also you did redeploy it as well?
 
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The previous CPDC was registered and deployed and this one also, in status it also show DEPLOYED and SYNC. but when i transfer it gets fails and an error pops out on procom (ELAN028 error)
 
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i also tried INI`ng the CPU but no result after cpu INI.
 
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From Linux, on SS.

$baseparamsconfig

just use what is there to get to the end. Then compare with other SS to make sure all your IP information is correct. sounds like something is off just a little.

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile
 
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i already checked base parameters in the beginning, these were correctly entered.
 
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Also the admin account is showing Emergency account, why is that?
 
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register the CS to the Security Domain. If you log in and see that, it means it's not reconciling against the System Manager/UCM. Re-register the CS to the Sec Domain and try to synchronize again.

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile
 
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If admin account is showing Emergency Account used its because the authentication is timing out waiting for the Radius response from the security server, and is using the local record for the account.

Also when I run an appVersionShow I can see that the server is deployed with SS & EM also that they are all patched did yours show the same.

[admin2@SS1 ~]$ appVersionShow
Application configuration: SS_EM
Packages:
SS
EM
Configuration version: 7.65.16-00
dbcom 7.65.16 [patched]
cslogin 7.65.16
sigServerShare 7.65.16 [patched]
csv 7.65.16 [patched]
tps 7.65.16 [patched]
vtrk 7.65.16 [patched]
pd 7.65.16 [patched]
sps 7.65.16 [patched]
ncs 7.65.16
gk 7.65.16 [patched]
EmConfig 7.65.16
emWeb_6-0 7.65.16 [patched]
emWebLocal_6-0 7.65.16 [patched]
csmWeb 7.65.16 [patched]
bcc 7.65.16 [patched]
ftrpkg 7.65.16 [patched]
cs1000WebService_6-0 7.65.16 [patched]
managedElementWebService 7.65.16
mscAnnc 7.65.16 [patched]
mscAttn 7.65.16 [patched]
mscConf 7.65.16 [patched]
mscMusc 7.65.16 [patched]
mscTone 7.65.16 [patched]

 
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stat tran sec show Enabled. I ran reg u cs command and now CS is registered with UCM and no emergency account error poping out. But still getting ELAN028 error on procomm terminal when i try to tranfser the properties to new replaced CPDC.
 
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ALso when i ran below command from CS1k procomm terminal

=> reg ucm dev 10.0.30.7 (--->this is ELAN IP of newly replaced CPDC)
IP address of the Primary Security Server [10.0.9.37].
User Name (UCM): admin
Password (admin):
Sending messages to 10.0.30.7 to authorizing it to request security domain membe rship.
Waiting for status updates from the element...

SRPT259 AFS: AFS failed to synchronize [SDM] application with target[10.0.30.7]

Communication about security domain membership with the element 10.0.30.7 failed . (Reason: 6)

 
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appVersionShow command on working (Leader CPDC)
===============================================
[admin@sskhi1 ~]$ appVersionShow
Application configuration: NRS+SS_EM
Packages:
NRS+SS
EM
Configuration version: 7.65.16-00
dbcom 7.65.16 [patched]
cslogin 7.65.16
sigServerShare 7.65.16 [patched]
csv 7.65.16 [patched]
tps 7.65.16 [patched]
vtrk 7.65.16 [patched]
pd 7.65.16 [patched]
sps 7.65.16 [patched]
ncs 7.65.16
gk 7.65.16 [patched]
nrsm 7.65.16 [patched]
nrsmWebService 7.65.16
managedElementWebService 7.65.16
EmConfig 7.65.16
emWeb_6-0 7.65.16 [patched]
emWebLocal_6-0 7.65.16 [patched]
csmWeb 7.65.16 [patched]
bcc 7.65.16 [patched]
ftrpkg 7.65.16 [patched]
cs1000WebService_6-0 7.65.16 [patched]
mscAnnc 7.65.16 [patched]
mscAttn 7.65.16 [patched]
mscConf 7.65.16 [patched]
mscMusc 7.65.16 [patched]
mscTone 7.65.16 [patched]


appVersionShow command follower CPDC which give ELAN028 error when i try to SYNC.
==================================================================================


[admin@sskhi2 ~]$ appVersionShow
Application configuration: NRS+SS_EM
Packages:
NRS+SS
EM
Configuration version: 7.65.16-00
dbcom 7.65.16
cslogin 7.65.16
sigServerShare 7.65.16
csv 7.65.16
tps 7.65.16
vtrk 7.65.16
pd 7.65.16
sps 7.65.16
ncs 7.65.16
gk 7.65.16
nrsm 7.65.16
nrsmWebService 7.65.16
managedElementWebService 7.65.16
EmConfig 7.65.16
emWeb_6-0 7.65.16
emWebLocal_6-0 7.65.16
csmWeb 7.65.16
bcc 7.65.16
ftrpkg 7.65.16
cs1000WebService_6-0 7.65.16
mscAnnc 7.65.16
mscAttn 7.65.16
mscConf 7.65.16
mscMusc 7.65.16
mscTone 7.65.16


Any help??? How to patched the not working cpdc.

 
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Hi big nose i am able to patched the follower CPDC and now follower CPDC has been sync and both CPDC are good. Thanks all for the help.
 
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yep can only think you maybe installed the Service Pack before you deployed apps.
 
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