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Folks, I have a UCX50e with 7 analo 3

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ORPG

MIS
Jul 17, 2014
129
US
Folks, I have a UCX50e with 7 analog trunks on a gateway. All trunks are used for both incoming and outgoing calls. It has three incoming routes and three ring groups. One is titled catchall and the other have specific trunks in their specific ring groups. I don't see the need for a catchall. Further, no matter with trunk is handling an incoming call, the ring group associated with the catchall gets all the calls.I am thinking that because the catch all has a ring group pointed to all incoming trunks, that group gets all the calls regardless of their ring group association. I think in need to remove catchall. Comments please.
 
Are the trunks in different hunt groups from the provider?
What is the brand of the analog gateway?
Inbound route configuration would be helpful.
The catchall must be doing what it is defined to do! catchall!
 
Are the trunks in different hunt groups from the provider? - yes 2 hunt groups
What is the brand of the analog gateway? - openvox A810P
Inbound route configuration would be helpful.- catchall is routed to the attendant
The catchall must be doing what it is defined to do! catchall! - yup but I take out that route and I get the UCX saying "You have dialed a number that is no longer in service.
 

that usually means no inbound match was found
from the asterisk cmd line insure that the received DID matches exactly to your inbound route DID
 
Catch All will route any call that does not defined by DNIS/CLID. Analog lines are not like like DID's where you know what the DNIS/CLID will be and therefore be able to route them appropriately. You have know Idea what the CLID will be on incoming calls on Analog Lines. If your Analog trunks are defined in other inbound routes I would delete the Catch All route.
 
Did you set up the PSTN trunk DIDs? Your gateway has to send some kind of number to the UCx so it knows what to do with the call. Given that the catchall route is handling the calls would indicate that there is no route for whatever number your gateway is putting out.

I've never used that particular gateway but I imagine it's similar to all the others. What I usually do is assign a separate number to each port on the gateway, so if you have an 8 port g/w, use something like 801 to 808 and assign one to each "port". If you have multiple trunks in a single hunt group, just assign one DID number. You then create inbound routes that match the DID number you used to route the call to wherever you want it to go.

In your gateway, you program each port to output the DID numbers you created. In your case if the first 4 trunks are in one hunt group, program them to output DID 801. If the next 3 are in another hunt group, program them to output 802. Then you just have to make sure you have inbound routes that match 801 and 802.

Works like a charm. I wouldn't delete the catch all route though. Just program it to go to a specific destination so your callers don't get that default message.
 
The TN (phone number) for the trunk can be used for the did
Also you have to define them in the PSTN Trunk DIDs section under the pbx configuration
 
Thanks to all!!!!! I deleted the catch all, added the DID'S to PTSN channels,adjusted the Inbound routes, realigned the ring groups. Works just fine! Thanks again, you folks are life-savers!!
 
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