I have an external line that that points to a CDN then out of service to a scr key on a 3905 on an add on module and I want the key to forward to an acd again if it is not answered.
I can't change the forwarding on the 3905 so I have created a 500 with cls fna, fba and FTR FDN 9999 (acd CDN)
When I call the external line it rings and never seems to FNA to the ACD
Thanks
I can't change the forwarding on the 3905 so I have created a 500 with cls fna, fba and FTR FDN 9999 (acd CDN)
When I call the external line it rings and never seems to FNA to the ACD
Thanks