Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

FMFM FIND ME FOLLOW ME

Status
Not open for further replies.
uniquename4me

uniquename4me

Technical User
Oct 31, 2013
184
CA
I've just been testing FMFM and wondered whether anyone can comment on possible solutions to some problems I've encountered?
1. If one active call comes into a phone and sent through FMFM, it won't process any additional through the same extension?
2. If the call comes in as "anonymous", since the calls are being routed back out on SIP lines, the provider won't process calls without caller ID. As suggested by a previous thread, putting public OLI on the virtual DN's does not work as it still attempts to redirect the caller ID from an incoming caller. Putting caller ID on the SIP account will work, but it is a lot nicer to have the source caller ID passed through when answering random calls outside of the office.

Ideas/Solutions?
 
Sort by date Sort by votes
it won't process any additional through the same extension?"

Not sure what that means, can you rephrase or detail?



I am not so sure I get what your saying on the second issue also, sorry but this one seems confusing.
You have no CLID coming in therefore your FMFM does not call out and is rejected? is that what you mean?


________________________________________

Add me to LinkedIN

small-logo-sig.png

=----(((((((((()----=
Toronto, CAN
 
Upvote 0 Downvote
Ok after reading the second one ten times...

FMFM indeed works but will not process Anonymous calls because you removed the CLID from the account.

Most accounts indeed need the CLID (your phone number or account ID) in the account setting an/or the OLI under sets.

In IP trunks/General/Settings/ change the Forward OLI to "Last Redirect"

I have OLI/Set and just the PAI CLID Override in accounts as well "Last Redirect" and the original callers CLID will show on my mobile instead of my DID.

________________________________________

Add me to LinkedIN

small-logo-sig.png

=----(((((((((()----=
Toronto, CAN
 
Upvote 0 Downvote
1. If one active call comes into a phone and sent through FMFM, it won't process any additional through the same extension?"

Do you mean 2 simultaneous calls will not FMFM the last one in?

I have never had this issue but things I would look at:
Check to see how many channels your provider allows you to use to call in or out.
Check how many Virtual Terminals you have
Check how many sessions you allowed yourself in Callpilot.
Check how many Intercom keys you allowed the Applications DN's to have.


________________________________________

Add me to LinkedIN

small-logo-sig.png

=----(((((((((()----=
Toronto, CAN
 
Upvote 0 Downvote
Ok.

Thanks Curlycord!

I tried your settings and by putting the phone number in the PAI CLID Override and setting last redirect, the phone number shows up on all calls both dialed through the FMFM as well as dialed from a set within the premises. So it seems to override all outbound CLID. As for "anonymous" calls, they still won't go through on FMFM just ring on the internal set.
The simultaneous sessions are set to 12, I set the virtual extension to 5, and I've put multiple line appearance as well as multiple IC links with no apparent difference? When I call with a second call, whether the first has been answered by the cell or not, the second call is not re-routed by FMFM out to the cell?
 
Upvote 0 Downvote
Curlycord.

Found the multiple calls under the Class of Service in the CallPilot, so I'm testing it now.
 
Upvote 0 Downvote
Ok Curlycord!

I managed to change a bunch of things and get everything working ideally! The only remaining thing that I can't seem to figure out is that although the it will now present multiple calls (2) I have it set to 3, but can't get the 3rd call to go out? It's more a curiousity at this point to see where the fault lies.
 
Upvote 0 Downvote
Well that's good news for CLID.

What about channels? how many are provided by your carrier?
Does it even try when you look at Monitor?

Just to be clear the Virtual terminals would be Application DN's and while you make sure you have 5 or so Intercoms also make sure all of them also have BlocA Line Pool Access



________________________________________

Add me to LinkedIN

small-logo-sig.png

=----(((((((((()----=
Toronto, CAN
 
Upvote 0 Downvote
The virtual DN's all had 5 IC appearances just to make sure that there would be no issues and they all of course have line pool access to BlocA but the limit seems to be 2 calls presented so far. The SIP lines as per my provider are supposed to be open to a lot more calls than the 2 being processed.
 
Upvote 0 Downvote
I checked the active call limit in the accounts section to see what it was set to and it was left as default which was 0 figuring that if you didn't set one, it was as determined by the carrier. I figured that likely the only time you'd set one was on a BCM50 with the 8 SIP trunk limitation? It didn't seem to have a bearing given that 2 calls went out on the FMFM? With a 450, I'm not sure what I'd restrict it to?
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

dellphone
  • Locked
  • Question
To Firebird Scrambler on Find Me/Follow Me setup post
Replies
2
Views
62
curlycord
curlycord
ramblingrebel
  • Locked
  • Question
DTI media bays
Replies
4
Views
117
ramblingrebel
ramblingrebel
trmg
  • Locked
  • Question
BCM50 - Find Me/Follow Me Audio Issue
Replies
2
Views
48
trmg
trmg
curlycord
  • Locked
  • Question
Gmail - Less Secure Apps option removed - New method 5
Replies
7
Views
238
exsmogger
exsmogger
trmg
  • Locked
  • Question
Exclude Line From FMFM
Replies
5
Views
71
snowman50
snowman50

Part and Inventory Search

Sponsor

Back
Top