Flowing to another skillset only on certain days

[gnrslash4life]

Im looking for calls to a particular skillset to overflow to another only on the weekends. Is there a way to do this? Here is what I have set up right now:

IF ((DAY OF WEEK=produce_sun) AND (TIME OF DAY=produce_sun_hrs))

THEN

QUEUE TO SKILLSET produce
WAIT 2
GIVE RAN csr_ran
GIVE MUSIC mus_14

END IF

Basically I want it so that if sitting in the queue for a certain period of time it flows to another skillset. I know I can set it up to do it all the time in the ACD settings but only want it for the weekend.

 

[captaingadget]

Just put a line in the script that says something like

IF (DAY OF WEEK = saturday, sunday) THEN
your weekend treatment
END IF

 

[gnrslash4life]

Just re-reading my post I noticed i left out something.

I want it to roll over after sitting in the first queue for a certain period of time.

 

[captaingadget]

You therefore put something like:

IF AGE OF CALL > 120 AND
DAY OF WEEK = saturday, sunday THEN
<<your special treatment>>
END IF

This will execute your special treatment if the call is older than 120 seconds and it's a weekend. This will need to go in some sort of holding loop.

 

[gnrslash4life]

Awesome! Thats what i was looking for. Thank you.