eastcoast10
Technical User
This is an odd problem and I am wondering if anyone has come across it. We have a number of supervisors in our call centre who within real time reports have defined a number of private reports.
they call up those private reports when they start work in the morning and run them all day. Ocasionally, they have reported that the report display starts to flicker. The flickering last 5 to 10 minutes then stops. It doesn't happen consistently, everything works fine for weeks at a time and then they have a streak of this flickering affect occurring. When this image flickering does occur it seems to occur just after four in the afternoon. If they call up another application on their computers everything is fine, so this issue doesn't appear to be a problem with the computers but is associated with the real time reporting application.
I am not sure what might cause the flickering image in the first place, I surmise that CCMS is only intermittently sending data, or something on the network is interfering with the transmission of the image.
Any suggestions would be appreciated.
they call up those private reports when they start work in the morning and run them all day. Ocasionally, they have reported that the report display starts to flicker. The flickering last 5 to 10 minutes then stops. It doesn't happen consistently, everything works fine for weeks at a time and then they have a streak of this flickering affect occurring. When this image flickering does occur it seems to occur just after four in the afternoon. If they call up another application on their computers everything is fine, so this issue doesn't appear to be a problem with the computers but is associated with the real time reporting application.
I am not sure what might cause the flickering image in the first place, I surmise that CCMS is only intermittently sending data, or something on the network is interfering with the transmission of the image.
Any suggestions would be appreciated.