We have several HP Compaq nx9420 laptops. About a year ago one of them began acting erratic, the screen would flicker on/off every 10-15 seconds and the fan would run full speed all of the time. I called HP support and described the problem and they had me update the BIOS and driver for the video card and finally decided the motherboard and fan needed replaced. We have next business day support (which is a joke) so they sent someone out who replaced the motherboard and fan but didn't fix the problem. So they sent out another technician to replace the motherboard again and still didn't correct the problem. Fast forward to last week, we have another computer experiencing the same problem. Same waste of time as before, updated BIOS, drivers, technician replaced motherboard and fan and the problem persists. Another call to HP and they are sending another technician to replace the motherboard again. It seems to me that HP doesn't know what the problem is or how to correct it so I'm hoping to find others with the same problem who have hopefully got it corrected.
On a side note does anyone else think HP's support is a joke. We paid ~$300 extra per machine for next buisness day support but we never get anyone onsite by the next business day and the last 3 techs HP has sent out not only didn't fix the problem but caused additional problems because of their lack of knowledge and/or laziness.
On a side note does anyone else think HP's support is a joke. We paid ~$300 extra per machine for next buisness day support but we never get anyone onsite by the next business day and the last 3 techs HP has sent out not only didn't fix the problem but caused additional problems because of their lack of knowledge and/or laziness.