Flashing MWI on Single Line Phone

[cofeeadict]

Anyone have any ideas as to why the MWI led would be flashing on a single line phone when there are no messages assigned to that extension in the VM system? I have tried to manually turn of the indicator by #*53 but it still flashes.

 

[UpstatePaul]

To turn the light off manually on a partner system try Feature 10 - XX

 

[UpstatePaul]

Sorry - wrong forum

 

[cvrbob]

do you have an DSS console check your message status light

 

[cvrbob]

do you have a DSS console, check your sending message notification station light on it

 

[BobbR]

You did not indicate the voice mail system, but on Audix you can fix the problem by dialing the extension, leave a voice message, then access the mail box, delete message and the light will clear.

 

[cofeeadict]

Don't have a DSS on this switch.

We are using Audix. I left a message for the subscriber to delete. By using the System Monitor, I noticed that Audix sends the #*53[ext] to turn off the MWI. Which is the same thing I did manually.

 

[BobbR]

Yep, same experience here. Sometimes cannot manually clear the light and have to resort to inserting and deleting a "real" voicemail so that Audix can clean house. We see this once or twice a month (almost 300 users).