FLASHING LIGHTS ON BCM 400 4.0

[tanjune]

OK, We have an BDM 400 4.0 and we can not log into element manager or VM from my pc or using telset. Whats amazing is that the phones are working ! Now, i did notice the flashing lights on the front on the system and its been 2 weeks of flashing lights. I did perform a reboot but issue was not resolved...im hoping i can get help on getting back to normal use of vm and configuration by posting this issue !! Always thanks inadvance

 

[Dasheen]

Check the bft for green capacitors. if green replace. Otherwise replace the hard drive as it sounds life it has failed. You will have to reprogram the vmail, reenter system pswd, enter system ip if it wasn't at default.

 

[tanjune]

Ok, i will look at the caps but i thought this issue was only with 3.0 to 3.7 softwares.

 

[snowman50]

The Caps issue has nothing to do with the software its the HARDWARE,
4.0 and 3.0 to 3.7 all use the same hardware chassis. 400/200 chassis
the problem capacitors are in the BFT.

 

[tanjune]

thats great news !! i will find out Monday after business hrs. Now if it is the BFT will i loose programming?

 

[Dasheen]

no. if it is the bft u'll have to move the msc to the new bft so u'll keep your keycodes and telephony programming. If it's the hard drive u will have to reprogram if you don't have a current backup.

 

[tanjune]

well i made it back here today and the caps are BLUE; and everything is still flashing. So it must be the Hard drive !! How do you get a hard drive for a BCM 400.

 

[tanjune]

Not only that !! but it has 2 drives. which 1 is bad ?

 

[Dasheen]

Contact an authorized Nortel dealer.

 

[tanjune]

at this point what would I do about retreiving keycodes to put on the new drive? I can not talk to the system.

 

[rlsabin]

As Dasheen stated at this point your going to need an authorized dealer to get you squared away. The keycodes will need to be retreived from Nortels KRS site and thats going to require an authorized dealer.

 

[tanjune]

Got it! Thanks everyone

 

[dj4020]

Tanjune If you have 2 drives then one is a mirrior so you will need to find the process to make the redundant drive the number one drive. and then since you are already setup for mirroring just put in a blank drive it will automatically make a mirror of your now restored to working condition BCM.

 

[dj4020]

RAID disk mirroring
The RAID configuration (RAID 1) uses two hard disks. One disk is called the primary master hard disk and the other is called the mirror master hard disk. Disk mirroring is the process of ensuring the data from one hard disk is identical to the other. Disk mirroring provides data redundancy and fault tolerance should one disk fail. The mirror hard disk continues to function and the system operates without any loss of service if the primary
master hard disk fails. Similarly, the primary master hard disk continues to function and the system operates without any loss of service if the mirror hard disk fails. Over time, configuration or load data on your system changes. The system writes the new data to both disks simultaneously.

So another thought is the RAID controller may have failed.

Note: On some systems, if the RAID card fails, the audible alarm sounds continuously for 15 seconds. After the 15 second period, the beep alarm sounds in accordance to the beep timing setting.

 

[rval80]

I am having this same issue with a BCM400 3.5. I'm going to be back onsite next week to look further into this. If I log into the system using hyperterminal, will that give me more info as to what the issue could be? I don't want to attempt a reboot until I've exhausted all other options

 

[tanjune]

im finding out that you must look at the caps to see if they are green and if so replace the BFT (tray). If not look at the HD led on front of the BCM led's; it may just be the HD. I still have not resolved the issue but it is looking towards replacing the HD. I so have blue caps ! Good Luck !

 

[rval80]

Tanjune, if I'm reading correctly, you rebooted your system and it came back up and is working (although the lights are still flashing)?

 

[tanjune]

yes, meaning phones are working fine and we can get calls across the PRI but cannot make changes !!! Now i wonder where is the RAID controller card.

 

[dj4020]

It is located on the bottom of the Hard drive enclosure where the 2 drives are installed. In the Advanced function tray. Get a copy of the BCM200/400 Installation, Maintnenance Guide. Lots of good information in there.

 

[rval80]

I'm heading onsite this afternoon to check more into the issue with the flashing lights. I've been reading that the BFT is the most likely cause of the problem. I'm thinking I'm not going to reboot the system, because if this is hardware (and it certainly appears to be), a reboot is not going to fix it. Anyone have any luck with their issues in the last few days?