Flash VoiceMail Paths with Centrex Transfer

[wannabenorteltech]

I have a customer with a Flash 2 Voice Mail and CICS 4.1. They have two stores connected with Centranet. They have a CICS at one site and basic 4 line ATT phones at the other. The problem is when someone calls the store with the CICS and Flash the AA answers "if you are looking for store abc press 1" and the call is transfered to the abc location. I have Path 1 in CCR 1 as transfer external number. I works great the problem is each store only has four lines and that call in takes a line and the transfer out takes a line. I can call between stores with three digits with centra net. Is there a way for me to get the line to do some sort of centrex transfer? Currently if I have a call on say line 1, I can press link and the three digit number to store abc and call is transfer.

Any help would be great!

 

[executone]

I would try programing the CCR to dial link(hookswitch) and the number.
These are the codes:
9 accesses the Centrex line
# specifies the next digits are special characters
4 recognizes dial tone
2 specifies the next digits are to be dialed
5 is a link signal

Example: 5#42 5255555

I do not have Centrex lines to test.

Good Luck!!

 

[mroberts]

I have done the external link transfer using (non centrex) doing #52 and the number.

Like above the # signals special characters
5 inserts a # which signals link to the CO (must have link enabled on the lines)
2 signals the next digits are to be dialed.

Has always worked great! MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

 

[wannabenorteltech]

let me see if I'm doing this correctly!

do I still program the path to be external?

do I specify a pool if external?

If above yes I would program the number: 5#42 201 (201 is the centranet number to the other store) and that will connect the call and release the line/s?