Flash Automated Attendent 1

[DarraghFitzpatrick]

I wish to set up my AA as follows.

During the daytime work hours I wish the phone system to ring 4 times before the AA picks up.

During the hours the business is closed I wish the AA to pick up immediately.

I have built my greeting table, assigned my lines etc, however I cannot find in any documentation a way to have two different ring amounts before pick up depending on the time of the day. I would have expected to have found it in the greeting table but did not.

Can anybody inform me if this is possible.

Regards

Darragh

 

[Arr]

Darragh,
Not possible within the Flash. Most users leave the rings at 3-4 as a deadman answer or change them twice a day. I think if you target the Flash DN from a timed ringing group depending on your system version, you will just get the general delivery mail box. Setting the Operator status twice a day is also one way to effect the whole answering thing globally in one go too.

Hope this helps

Darroch
(no joke)

 

[executone]

PROGRAMMING MANUAL NIGHT SERVICES
The following settings will enable the attendant (receptionist) to answer all calls during the day, these calls will ring at this station until answered. At night the attendant will press the NIGHT SVC button and the AA will then answer the lines. (Note: Change the control set for each DID trunk and all target lines to 'none'. By default these are set to port 101's DN - usually 221.)
ENTER THE TELEPHONE SYSTEM PROGRAMMING:
Note: All incoming lines should appear and ring at the attendant station.
TERMINALS & SETS
Select NEXT to SERVICES, show, RINGING SERVICES, show, RINGING GROUP, show. Enter 01 for the Ringing Group. Press SHOW. At the SHOW SET prompt select SCAN. If any extension such as default 221 is ASSIGNED you must UNASSIGN it. Then Press FIND. At the SHOW SET prompt enter the first station port of the voicemail. Do not assign any other ports, just the first port. This can be found by enter FEATURE 985 which displays the first voicemail port.
Go back to RINGING GROUP and NEXT to SCHEDULE: NIGHT, and select SHOW.
Service should be set to MANUAL (The default is OFF). Then press NEXT to TRUNK ANSWER makes sure it is set to YES.
Then select HEADING and return to SERVICES and SHOW. Press NEXT to COMMON SETTINGS, press SHOW. At the prompt CONTROL SET, select SHOW. Make sure that the Control Set for each line is set to the extension you want to have the night button.
Program Night Button
Then go to the control extension. Press FEATURE * 3; press an available button, dial the night service FEATURE 871.
FLASH PROGRAMMING:
Note: the greetings should be recorded and assigned to the table as you wish.
Feature 983 and log in. Go to AA then LINES. SHOW the line 001. Then press TABLE, then RINGS. Make sure each line is set to 0 rings.
Then go into Feature 982 and log in using OPERATOR as the password. ATTENDANT AVAILABLE: Y, BUSINESS OPEN: Y, ANSWER LINES: N, ATDT (none), change this to the attendant extension.
If you would like the Auto Attendant to pick up unanswered lines during the day you will need to set the DRT (delayed ring transfer) TO PRIME to YES and the PRIME SET to the first port of the voice mail as per the following instructions.
TELEPHONE SYSTEM PROGRAMMING:
TERMINALS & SETS
NEXT to SYSTEM PROGRAMMING, SHOW. Press NEXT to FEATURE SETTINGS, SHOW. Then press NEXT to DRT to PRIME. Set to (Y)es. Press NEXT and set the DRT Ring Delay.
Use your header button to back up to TERMINALS & SETS. Press NEXT to LINES, SHOW. Show line 001. TRUNK LINE DATA, SHOW. Press NEXT to PRIMESET: 221. Change the PRIMESET to be the first port of the voice mail. You will need to change the PRIMESET on each of the lines individually.
Now outside calls will ring the attendant’s phone. In the event that the attendant cannot pick up the call within the ring parameter set in DRT to prime, the AA will then answer the call. At night when the attendant leaves, they will press the previously programmed Night Service button and the lines will be answered immediately by the automated attendant.

Good Luck!!