Flash AA Help needed

[atzcs]

I am looking for advice on how to best program the following scenario. Here is how this goes:

During the day the system needs to answer if no one gets the call in 6 rings. Then, a message will play asking for an extension, or # for directory, or 0. That is simple. But, at night I need to be able to have the last person leaving put the system manually into a night mode. A different will play saying to leave a message press 0 (ringing and hitting the general mailbox), for an emergency, press/dial x. x will forward to an outside cell phone.

Possible? Tips on how to handle? USe a greeting, or build a tree?

 

[Arr]

ATZCS,
Instead of using path 0 or record custom AA greeting use the 'greetings' to provide all your info in and then insert the correct greeting for the time of day and set the timers. CCR choices will go through. Next. Courtesy of another memeber's previous post:
Program a manual night button in the following way:

TERMINALS & SETS
Select NEXT to SERVICES, show, RINGING SERVICES, show, RINGING GROUP, show. Enter 01 for the Ringing Group. Press SHOW. At the SHOW SET prompt select SCAN. If any extension such as default 221 is ASSIGNED you must UNASSIGN it. Then Press FIND. At the SHOW SET prompt enter the first station port of the voicemail. Do not assign any other ports, just the first port. This can be found by enter FEATURE 985 which displays the first voicemail port.
Go back to RINGING GROUP and NEXT to SCHEDULE: NIGHT, and select SHOW.
Service should be set to MANUAL (The default is OFF). Then press NEXT to TRUNK ANSWER makes sure it is set to YES.
Then select HEADING and return to SERVICES and SHOW. Press NEXT to COMMON SETTINGS, press SHOW. At the prompt CONTROL SET, select SHOW. Make sure that the Control Set for each line is set to the extension you want to have the night button.
Program Night Button
Then go to the control extension. Press FEATURE * 3; press an available button, dial the night service FEATURE 871.
FLASH PROGRAMMING:
Note: the greetings should be recorded and assigned to the table as you wish.
Feature 983 and log in. Go to AA then LINES. SHOW the line 001. Then press TABLE, then RINGS. Make sure each line is set to 0 rings.
Then go into Feature 982 and log in using OPERATOR as the password. ATTENDANT AVAILABLE: Y, BUSINESS OPEN: Y, ANSWER LINES: N, ATDT (none), change this to the attendant extension.
If you would like the Auto Attendant to pick up unanswered lines during the day you will need to set the DRT (delayed ring transfer) TO PRIME to YES and the PRIME SET to the first port of the voice mail as per the following instructions.
TELEPHONE SYSTEM PROGRAMMING:
TERMINALS & SETS
NEXT to SYSTEM PROGRAMMING, SHOW. Press NEXT to FEATURE SETTINGS, SHOW. Then press NEXT to DRT to PRIME. Set to (Y)es. Press NEXT and set the DRT Ring Delay.
Use your header button to back up to TERMINALS & SETS. Press NEXT to LINES, SHOW. Show line 001. TRUNK LINE DATA, SHOW. Press NEXT to PRIMESET: 221. Change the PRIMESET to be the first port of the voice mail. You will need to change the PRIMESET on each of the lines individually.
Now outside calls will ring the attendant’s phone. In the event that the attendant cannot pick up the call within the ring parameter set in DRT to prime, the AA will then answer the call. At night when the attendant leaves, they will press the previously programmed Night Service button and the lines will be answered immediately by the automated attendant.

Cheers,
PhM

 

[jerryreeve]

A note on this is that the CCR path 0 needs to have something in it, it will not let you continue with the build if you don't have about 3 to 5 seconds of voice in the path 0 menu prompt, I have used just the statement "please make your selection now" as a filler JerryReeve
Communications Systems Int'l
com-sys.com

 

[Arr]

Jerryreeve,
Interesting. I have not had that experience. Wonder if it is release dependent. Thinking in particular to NAM W/Vmail 3.0.

PhM

 

[jerryreeve]

I wasent thinking about ver info at the time and now thinking back I think it was a NVM 2.0 that I was working on at the time, I just checked it against our VM4.0 and it would accept silence. Now I cannot say for sure about what is acceptable or not with it. thanks for pointing that out. JerryReeve
Communications Systems Int'l
com-sys.com

 

[Arr]

Jerryreeve,
Ack. As they say in Newfoundland:

There but for the crates of cod go I.

But glad I wans'nt hallucinating.
Cheers
PhM

 

[Roldan]

You can also record about 2 or 3 seconds of silence in path 0, I've done this before and it works as well.

Have Fun