Flash 4 flaky

[sigipa]

Hi,

I have a flash 4 that periodically goes away. I mean I can dial the VM DN, but the switch (CICS) doesn't see it. Anybody seen this problem?

Thanks,
Gerry

 

[MarvO1]

When it goes away, does it come back on it's own?
Is there a chance that you are just running out of ports?
All busy?
Also, when it "goes away", go into Maintenance and check the status of the v-mail DN's.


MarvO said it

 

[Arr]

sig,
I've got this problem on a Flash 4 and a Flash Mini. The fearture codes just go inactive. I have to reboot the KSU each time. No ryme or reason I can see.
Love to know what causes it.
PhM

 

[sigipa]

Hi,

When it "goes away" I can't log in to any mail box. Feature 983 is present, but simply exits when I enter the password. It almost behaves as if it has not been installed.

Thanks,
Gerry

 

[MarvO1]

Gerry, what is your system version on your KSU and your Flash v-mail. We can check for compatibility issues.

Does it come back on its own?

MarvO said it

 

[sigipa]

Hi,

Flash 4 2.0.10
CICS 4.0

Nortel Norstar Flash Diagnostics Started. Please wait.

NVRam Test: Passed
B84 Test: Passed
Program ROM: Passed
Voice Prompt ROM: Passed
Serial Port Start: Passed
DSP Test: Passed
RAM Disk Test: Passed
RAM Disk Start: Passed
ROM Disk Start: Passed
O/S Start: Passed
VFS Test: Passed
VFS Start: Passed
Timer Test: Passed

Version Code: 06VBL080
Stream: Merged Stream, ACD_LOAD ON, KEYCODELESS_VM ON
Access: Access 4.0 and above
Language: Cdn English / Cdn French

Starting Nortel Norstar Flash Access/2
!! Tel wait for Functerm
!! KSU load: 30mmE12 , Expandable Compact-GPR07-Spectra ISDN-Nor!! Tel wait for
Functerm
!! Tel wait for Functerm
KSU Loss Plan Table
Starting Nortel Norstar Flash Application.

Password:

 

[sigipa]

Hi Marv01,

No it doesn't ever come back. The last time this happened I had to reinstall.

Thx

 

[MarvO1]

Fully compatible, and pre-amble looks good.

DOES IT COME BACK ON ITS OWN, or do you have to do something?

MarvO said it

 

[sigipa]

Hi,

Well... I had to reinstall again to get flash back online. I sure wish I new what caused this. I thinking maybe the nvram is flaky. Does anyone know if there is a battery to be replaced there?

Thx

 

[jerryreeve]

I had a kind of similar problem with a couple of flashes, both were on UPS systems and if the building lost power the UPS picked up the load and the phone system never dropped but the flashes locked up and had to be restarted, I am expecting this one to re-occur since the storm season/power fail season is upon us. don't know why just thought I'd throw this out there

JerryReeve
Communications Systems Int'l
com-sys.com