First alternative rings once then goes to second alternative?

[Sambooka]

Request from admin assistant: If my manager doesn't pick up a call in 3 rings it goes to my phone. If I dont pick up after 3 rings it goes to his voicemail.

Seems simple enough. I added her number as a Call rerouting first alternative and the VM system as a second alternative.

This works BUT the first alternative phone (the admin assistants) rings once and goes immediately to the managers voicemail instead of after 3 rings.

I am sure Ihave done this before but not sure what I am doing wrong this time.

First Alternative Number 6
Busy / DND DID THIS
Busy / DND TIE THIS
Busy / DND CO THIS
Busy / DND Int THIS
No Answer DID LAST
No Answer TIE LAST
No Answer CO LAST
No Answer Int LAST

 

[kwbMitel]

There is a system timer that controls the 2nd alternative and there is a COS timer that controls the 2nd alt timer.

Check both and make sure the timer is double that of the first alt.

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What's most important is that you realise ... There is no spoon.