Thanks to everyone for the amazing help thus far!
I am entering Incident Management tickets into a Remedy console inteface and one of the basic elements of data put in is the 3rd-party company name. I don't have the option of putting the company name into it's own field on the Remedy form. I would like to be able to search in the "Notes" section for a specific company name.
Would a wildcard option work? - "*xyz_corp,...*"
Thank you.
I am entering Incident Management tickets into a Remedy console inteface and one of the basic elements of data put in is the 3rd-party company name. I don't have the option of putting the company name into it's own field on the Remedy form. I would like to be able to search in the "Notes" section for a specific company name.
Would a wildcard option work? - "*xyz_corp,...*"
Thank you.