Finding ACP Positions

[jag1046]

I have been cleaning up the switch, deleting old ACD's CDN's, Call Groups etc etc. Have one ACD (8136) that I can't delete. I get SCH0725 "Cannot remove ACD data when ACD positions are still active." I have looked through MAT for sets in the groupo. Is there a way I can look on the switch to see where this might be still active at? The call group that was 8136 no longer exists.


Thanks


Bill

 

[coniglio]

if you do a DNB on that ACD DN do you get any TNs?

 

[ArchibaldJCox]

MAT isn't the most reliable source of information regarding your PBX. Log in to the command line interface and enter LD 20 to print the DN of 8136

> LD 20

REQ:  PRT
TYPE DNB
CUST 0
DN 8136

<carraige return through>

This should give show you a TN with 8136 on it. Then just out the TN and then out the ACD.

Hope that helps.

Arch

------

http://www.infoplusonline.com

Site Surveys
SourceBooks
Security Audits
Traffic Studies
Remote PBX Backups

 

[jag1046]

Worked like a CHAMP

thanks

 

[coniglio]

i'm not sure you want to out the entire TN because the set the ACD is on may still be in use. Unless Arch is saying you can't simply remove an agent from a queue, you have to first out the set and then rebuild it. I remember ACD being tricky as far as just removing or changing things...

 

[ichabob]

I keep seeing people mentioning not changing ACD phones. I should OUT and NEW if I would like to change .... Does this apply to ANY change or just a change to the ACD related keys or functions? Is it safe to change CLS other KEYs on that same phone?

 

[ArchibaldJCox]

To the best of my knowledge, that only refers to changing the ACD Key on the phone. Meaning if that key needs to be changed, out the whole set and rebuild it with the changes on that key.

Arch


------

http://www.infoplusonline.com

Site Surveys
SourceBooks
Security Audits
Traffic Studies
Remote PBX Backups

 

[sandyml]

No, in my experience. Theoretically, you should be able to change (not ECHG) any non-ACD key or feature. HOWEVER, many features interact with ACD. For example, changing the call forward by call type feature (CFTA/CFTD)on some ACD phones resulted in having to sysload the PBX once for me. So, no -- best always to OUT and NEW.