Finding a Ticket, Project, and PO system - HELP please

[Jalapeno]

Hello, I REALLY appreciate some help with this. I am a senior member on an IT staff of 6. We have several sites across the world and 300 employees. We have no trouble ticket system, project management system, and our PO system fell through as well. We need to get these systems in gear.

I need help finding some software that preferably does all 3, is simple to use, and is cake to administer. I'd prefer open source, but if a system is good enough, we'll buy it.

This has been an ongoing problem for several years for us. We've tested many. Any and all help would be GREATLY appreciated.

BTW - Good ol Outlook, Excel, Access, or any of that won't work, we are BURIED under requests, emails, and projects! It's an absolute mess and nearly an emergency. PLEASE HELP AHHHH!

 

[MadMichael]

For trouble tickets, we have been using SysAid (IT staff 3/employees 100):

http://www.ilient.com/

There is a free version and a paid version. Also has task and project management (we are not using those features at present).

 

[lespaul]

here's another that i've looked into and been interested in, but my org went with something else that I don't like as much

FogBugz

HTH

Leslie

 

[Trevoke]

http://www.numarasoftware.com

.. Track-It! is very, very impressive, but I don't know if it'll do what you want as far as project management. They have other software though, which may interest you.

Tao Te Ching Discussions : Chapter 9 (includes links to previous chapters)
What is the nature of conflict?

 

[RCorrigan]

Have a look Here at Origins

<Do I need A Signature or will an X do?>

 

[Welshbird]

I can second Fogbugz - Very configurable, and really easy to set up and use.

Fee

"The cure for anything is salt water – sweat, tears, or the sea." Isak Dinesen

 

[DonQuichote]

Is this what you need?

http://buildix.thoughtworks.com/

+++ Despite being wrong in every important aspect, that is a very good analogy +++
Hex (in Darwin's Watch)

 

[sstoppel]

Allow me to also promote Ilient.

http://www.ilient.com

 

[pcrequest]

Check out

http://www.spiceworks.com

ad-supported

http://flyspray.org

works great for tracking issues. open source.

 

[itlee]

take a look at AxoSoft's OnTime software, might be what your looking for.

http://www.axosoft.com

Lee.

itlee. MCP\Analyst\Programmer\SQL\.NET\VB\C#