We have an emergency response center with five lines. Two are direct inward dial and the other three are internal phones. The coordinator has asked that in the event of an emergency if one of the direct lines is in use can the phone system search for another phone that is not in use and have the call directed to that line? I have read through other posting and see hunt groups but we want to avoid having any one log in to the system. Can anyone provide guidance on where I should be looking for a solution?
Thank you in advance for any input.
Thank you in advance for any input.