Find Me and tones - anyway to remove ?

[ayavauser]

Just testing the find me option and noticed when the call is picked up on the remote end the caller hears a few tones when answering the call from MM - actually 1 beep tone - pause and then 4 more beeps tones - then statement 35 " “call for” prompt.

seems as if the MM system dials 1 , 4233 when the remote end answers as indicated in the OHV example.

Is this to be expected ?

As we have a few users complain its taking to long in other words they do not want to hear the beep tones then the option to press # to accept the call.

MM3.1 using IP trunks

in the OHV I can see the call progress:

02/25/09 16:50:20, "TUI", 21227, "Information", 5799, "MM1", "Transfer to extension 9,18005551515 has been requested.", 1, 4233, ""
02/25/09 16:50:20, "Call Management", 21031, "Information", 5799, "MM1", "InitiateTransfer() was requested.", , , ""
02/25/09 16:50:20, "Call Management", 21021, "Information", 0, "MM1", "GetCall() was requested.", , , ""
02/25/09 16:50:20, "Call Management", 21028, "Information", 3800, "MM1", "Got dial tone for outgoing call.", , , ""
02/25/09 16:50:32, "TUI", 21228, "Information", 5799, "MAS01", "Transfer to extension 9,18005551515 was successful.", 1, 4233, ""
02/25/09 16:50:32, "TUI", 22718, "Warning", 0, "MAS01", "The user has experienced a significant delay", , , ""
02/25/09 16:50:42, "TUI", 21327, "Information", 5799, "MAS01", "Statement 418 played", 1, 4233, ""
02/25/09 16:50:47, "TUI", 21332, "Information", 5799, "MAS01", "Statement 419 was interrupted by a DTMF", 1, 4233, ""
02/25/09 16:50:47, "TUI", 21281, "Information", 5799, "MAS01", "DTMF was received. Key pressed was ' #'.", 1, 4233, ""
02/25/09 16:50:47, "TUI", 21316, "Information", 5799, "MAS01", "Subscriber Find Me - call was accepted by telephone number <9,18005551515>", 1, 4233, ""
02/25/09 16:50:49, "TUI", 21327, "Information", 5799, "MAS01", "Statement 35 played", 1, 4233, ""

just curious thats all

cheers



ayavauser

 

[texeric]

Unfortunately this occurs on all Call Me and Find Me calls to indicate to the other end (typically a live person) that this is an automatted system. I would open a ticket with Avaya to see if there is a way to turn it off, but I think their answer will be no.

http://www.theviagroup.com

 

[ayavauser]

thank you for the reply Texeric as it makes sense that this maybe something the end user will have to live with

cheers



ayavauser