Our company has had a problem with how finance charges calculate since 1998 when we started with Macola. Macola looks at the open balance for each customer and then deducts any finance charges out there before calculating the current month finance charge. I have no problem with that. The problem we have is that it is also deducting all finance charges in that customer's history file including the ones that have been paid and are not in the open balance amount. As a result, finance charges are too low on customers that have them every month. Is anyone else having this problem? Any ideas on how to fix it?
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Finance Charge Calculation
- Thread starter trmptr64
- Start date
what version of Macola are you using?
Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports
Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports
- Thread starter
- #3
are you on the 7.6.200.5 patch, which was just released in February?
Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports
Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports
- Thread starter
- #5
No, I do not believe that patch will fix the problem, I just wanted to know what kind of environment we are working in.
I searched Macola'a infomine and I found something on this, but it is 3 years old. This sertainly sounds like a bug. Have you or your Macola business partner reported it as such to Macola?
Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports
I searched Macola'a infomine and I found something on this, but it is 3 years old. This sertainly sounds like a bug. Have you or your Macola business partner reported it as such to Macola?
Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports
- Thread starter
- #7
The problem was reported to Macola in 1998 when we first got it. My boss knew of the problem and could not get an answer and so finally just gave up on it. I discovered the problem myself 2 months ago and reported it to our business partner who contacted Macola. I looked at their correspondence and the contact at Macola knew of no problems and the issue seemed to be dropped.
If your business partner reported it, it shouuld have been either approved and assigned a bug #, or rejected. I cannot imagine this being rejected as it clearly is a problem with the program logic.
Do you have a bug # or incident # with Macola? If not you need to get one from your business partner. If your business partner does not have one, ask to see the rejected request.
If you cannot get at least this level of response from your business partner, my guess is that it was never reported as a bug.
Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports
Do you have a bug # or incident # with Macola? If not you need to get one from your business partner. If your business partner does not have one, ask to see the rejected request.
If you cannot get at least this level of response from your business partner, my guess is that it was never reported as a bug.
Software Sales, Training, Implementation and Support for Exact Macola, eSynergy, and Crystal Reports
- Thread starter
- #9
- Status