Hello,
I have the difficult task of troubleshooting an employee who works remotely from another state. What makes it difficult is I cannot see what she is doing I just have to have her discribe what the problem is and then have her try the fixes I come up with.
Well the problem she is having is we upgraded from Acrobat 4 to Acrobat 5 and we cannot seem to get the output settings, using distiller, correct. We use the Acrobat distiller to make pdf files from Quark. We tested the problem by using the same Quark file to distill to pdf from Acrobat 4 and 5. In 4 the file size ends up 8.3 Mb and in 5 it is only 2.4 Mb. The file quality seems to be worse too. I know it sounds like simply a setting difference but I cannot find any difference. One strange thing I noticed in the process is I can modify the dpi setting under the output tab and the file size that is made never changes. That doesn't sound right to me. Whether I make it 600 dpi or 4000 dpi the resulting file size is the same.
Does anyone have anysuggestions on where to look or what might me going on? I apprieciate any help.
Daniel
I have the difficult task of troubleshooting an employee who works remotely from another state. What makes it difficult is I cannot see what she is doing I just have to have her discribe what the problem is and then have her try the fixes I come up with.
Well the problem she is having is we upgraded from Acrobat 4 to Acrobat 5 and we cannot seem to get the output settings, using distiller, correct. We use the Acrobat distiller to make pdf files from Quark. We tested the problem by using the same Quark file to distill to pdf from Acrobat 4 and 5. In 4 the file size ends up 8.3 Mb and in 5 it is only 2.4 Mb. The file quality seems to be worse too. I know it sounds like simply a setting difference but I cannot find any difference. One strange thing I noticed in the process is I can modify the dpi setting under the output tab and the file size that is made never changes. That doesn't sound right to me. Whether I make it 600 dpi or 4000 dpi the resulting file size is the same.
Does anyone have anysuggestions on where to look or what might me going on? I apprieciate any help.
Daniel