File permission issue

[kurtismonger]

I have a small office peer network consisting of a XP Pro desktop system that shares the My Documents folder over a wireless network with two laptops also running XP Pro. The desktop has Adobe Acrobat Pro 6 installed which we use to convert Excel and Word documents into PDFs. From the laptops we access the PDFs on the desktop both to view them and attach to emails using Outlook. Everything works fine from the main desktop, but when trying to view or attach PDFs from either of the laptops I receive this message "You do not have sufficient permission to access this file".

This appears to have started happening a few months ago when I had to remove and reinstall Acrobat due to problems converting from Word. I don't see any obvious settings in Acrobat to set permissions or ownership nor are there any permission settings on the file or folder properties in Windows.

Any suggestions?

 

[jamesbird]

If you 1st copy the pdf to the local laptop, can you then attach it OK?
I know that's not a solution but it'll buy me time to think of a real answer (as a taster, it's bound to include some of the following words - 'permissions' 'system' 'user' 'access' - though not necessarily in that order)
All the best
James

 

[rodrunner79]

This appears to have started happening a few months ago when I had to remove and reinstall Acrobat due to problems converting from Word.

When you're accessing the Desktop with the laptop, does the desktop ask you for a username/password? If so, does the username or the group associated with that user you use have permission to the file(s).

 

[kurtismonger]

I will try to copy to the local machine and report the results.

"When you're accessing the Desktop with the laptop, does the desktop ask you for a username/password? If so, does the username or the group associated with that user you use have permission to the file(s)."

No, it does not prompt for uname/pwd. As this is a small office, there are no users or groups setup and we just share the My Documents folder which contains the PDFs. For whatever reason, it only seems to affect PDF's?

 

[kurtismonger]

I tried copying the file to the local machine but got the following error:
Cannot copy X: Access is denied.

This seems to only effect PDFs. I can open any other files from the laptops except PDFs. I also tried re-sharing the folder, but it had no effect.

 

[jamesbird]

Can you copy non pdf docs from the folder that contains 'locked' pdf docs? Are the locked pdfs ones created by the old Adobe install or new install or both?
Keep the faith
James

 

[kurtismonger]

I can copy and open all files in the shared folders except PDFs created since I had to reinstall Acrobat 6. Older PDFs work fine, unless I reconvert them from .doc to .pdf, then I get the same problem.