Feature for Guests (programming question)

[HotelBoy]

I have a Meridian 1 Option 11C running the Hospitality Software.

Currently, if you're a guest in a room, and you'd like to set a wake-up call, you can do 1 of 2 things. Call the hotel operator by dialing 0 and requesting a wake-up call OR dial *1, then enter the wake-up time in military hours.

Here is what I'd like to do and if it can be done I need help to program it into the switch since I'm an AVAYA guy slowly morphing into a Nortel guy.

I'd like a guest to be able to dial '1', then hear a recorded announcement "please enter the time you wish to have your wake-up call in military hours"

Can this be done?

Thanks!!

 

[johnpoole]

the dial 1 could be a problem, without a pretranslation table, you can build a menu or annnouncenent service that give the recording, then transfers to the wake up feautre. this could be stand alone or part of a guest service menu. dial 1 for room service, 2 for security 3 for wake up etc. i had an app a few years back where that type of menu was all the guest heard, phone did a ring down to a menu, if you know the room number dial it now, or press 1 etc.. the menu included options for local and ld

john poole
bellsouth business
columbia,sc

 

[HotelBoy]

I believe there is table..

I know that if you dial '3' it goes to an ACD (2000-2001 is the display) for MMail.

 

[StanleySteamer]

There is an Nortel application card that is designed for this called the Meridian Integrated Voice Services (MIVS) card. This will do exactly what you want but will cost a bit and requires a card slot.

Without the MIVS I don't think you could use Meridian Mail as a front-end because Guest Entry of Wakeup Calls requires use of a Flexible Feature Code (*1 in your case). The Mail won't be able to transfer the call to a feature code.

Steamer

 

[johnpoole]

you can use mail it transfer to the feature code if you make it a 4 digit number..

john poole
bellsouth business
columbia,sc

 

[StanleySteamer]

Okay John, I am going to give that a try.
I figured that even if the mail could do the transfer that the system wouldn't recognize the DN to activate the wakeup call.
If this works I owe you.
Steamer