feature 983 doesn't accept password after CP backup

[ccmjgb]

Hi,

I was informed that my Friend's Call Pilot is no longer accepting the admin password via Feautre 983 after a Call Pilot back up a couple weeks ago. The only other thing different was that the HTTP GUI was accessed for the 1st time and I don't know if this would make a difference on the CP.

Any ideas? or suggestions? ...also... What is the proper way to re-boot the Call Pilot?

Thank you!

- Job 38:36

 

[exsmogger]

When you access the CallPilot via the browser the first time it forces you to change the password. This also changes the F983 password.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[ccmjgb]

thank you exsmogger! I do remember that and I documented the new password, but F983 is not accepting it... what's next?

 

[ccmjgb]

update: I used the password I documented to log into the CP web portal and it worked... however it will not work on F983.... I made sure to log off before trying to use F983... I then reset the Administrator password using the CP web portal and logged back into the CP web portal and changed it again when it prompted me to change it - this did not take on the F983 either??

Please advise

 

[exsmogger]

When using F983 you have to enter the admin mailbox and password. If your system is 3-digit extensions then you dial 1020000.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[ccmjgb]

Thank you exsmogger. I was doing as you mentioned and I think I figured out the problem, well not figure out necessarily, but got a workaround. When I reset the Administrator password using the CP web portal. It defaulted the CP web portal to 4 digits and I found that if I logged into the CP web portal, it would require for me to change the password and this would not be accepted using F983. So finally, I reset the Administrator password and did not log back into the web portal; instead I walked over to a phone and logged into the F983 with the newly defaulted password and it worked. So as long as I did not touch the CP web portal after defaulting the password - F983 worked.

Thank you exsmogger, have a good one.

 

[curlycord]

By design....
CP Browser wants the password only
Telset wants the mailbox # and the password together.

10255555
102 is the mailbox #
5555 is the password

You should always change the password to something other than 0000


=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[exsmogger]

It should not be a problem to change the browser password. If you changed the password to 1234, then the F983 login would now be 1021234 for a 3-digit system, or 10021234 for a 4-digit system.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952