Feature 923-ACD Group Statistics Session

[dougw1]

This feature is working properly for our call center staff but the problem is that it 'times out' after a few seconds.

We want to either cancel the 'time out' and/or change the date & time on our M7310 phone displays to show the above instead

Is either or both possible?

 

[jerryreeve]

I don't think you can do either, A wallboard might be in order for you. it connects to the serial output and displays the group status. JerryReeve
Communications Systems Int'l
com-sys.com

 

[dougw1]

A cheap 3 line wallboard system is $16,000u.s. which is not acceptable.

Even our previous garrbage 'Cortelco' system let us display this information plus the date & time.

Are Nortel ACD systems so bad they can't do the same??