FBII Flash Backup Failing

[Moffet]

Hi guys, I need some help.

In the process of upgrading to v7 of the Watchguard software for our Firebox II, I was unable to download a backup of the current flash image. I therefore didn't proceed with the update in case it failed and our Firebox stopped working.

Since then, I have been trying to take a backup of the flash area using the Flash Disk Management tool which also fails. I have tried several different management stations and both version 6.2SP1 and 7.0 of the software to no avail.

The error message I get says "Error backing up Firebox: error parsing command output
Unknown return value: ERROR STORING FILE"

The Firebox is still running happily using a v6.2SP1 config and flash file, but I cannot backup the current flash area so dare not try to upload a new one.

Can anyone offer any advice? Is there a memory problem on our Firebox?

Thanks for the help

Moffet

 

[Moffet]

This turned out to be because I had uploaded a new config that required a reboot but could not reboot it because of active VPN tunnels. When I came to do the backup, the running config did not match the uploaded one and so it didn't work. I rebooted the Firebox and it worked fine after that.

Moffet