Faxing out through desktop with Unified Messaging

[vztech]

I have a BCM 400 3.7 I can receive faxes but cannot send through UMessiging
max outcalling channels 2 via PRI
I tried giving the user a line pool, route and line for their mailbox but no go

any ideas would be great

It's only dialtone-VZ

 

[huffditty]

Do you have LAN/CTE installed on the PC sending the faxes? Just a starting point

 

[vztech]

Thanks for the reply
no I only installed unified messaging I saw nothing in the docs about installing LAN/CTE but thats probably what I'm missing if LAN/CTE is needed.

So LAN/CTE is needed to send docs outside the company?

Thanks

It's only dialtone-VZ

 

[steeef]

no, LAN CTE is not required for unified messaging.
try to set outdial type for mailbox to "route

 

[biv343]

Also make sure your voicemail ports (active application DN's) have access to the line pool you are faxing out, such as bloca if using PRI.

steeef is correct - faxes have to go out via routing, not through line pool access. You'll need to have the appropriate route/destination codes built as well.

 

[vztech]

Thanks I'll give it a try

It's only dialtone-VZ

 

[vztech]

steef - biv343

set the outdial to route and the app dn to my PRI and its good to go

Thanks

It's only dialtone-VZ