faxing on Call Pilot 5.00.41.17 not working

[RWhitt]

hello all,

having issues getting this to work. please advise. x1754 is setup as a multimedia messaging SDN in CP Manager. when i try to send a fax to either ext, machine gives off a fax tone for about a minute, then silence...nothing happens! same deal for both phantom sets below.

thanks in advance for the help!

DES DCFWVM
TN 152 0 02 09 PHANTOM
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 2507 0 MARP
CPND
NAME FAX
XPLN 13
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT 2000
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR MCDD T87D PKCH MPTD
PLEV 02
AACS NO
MLWU_LANG 0
FTR DCFW 4 1754
DATE 17 DEC 2008

DES DCFWVM
TN 152 0 02 12 PHANTOM
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 1722 0 MARP
CPND
NAME FAX
XPLN 11
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT 2000
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR MCDD T87D PKCH MPTD
PLEV 02
AACS NO
MLWU_LANG 0
FTR DCFW 4 1754
DATE 17 AUG 2005

 

[RWhitt]

CS1000M hybrid VoIP PBX

 

[grumpyone60]

In the CallPilot, for the Multimedia messaging SDN there is an option to set it as

Media Type = Fax

 

[RWhitt]

that has already been set from the initial setup.

any other ideas?

 

[RWhitt]

hey, just checking back in to see if anyone has something new to add.

thanks for the support!

 

[tnphoneman]

You need to run through your config wizard. The fax messaging DN needs to be a CDN.

Example
3750 = Voice Messaging
3751 = Multimedia Messaging/fax messaging
3752 = Multimedia Messaging/Speech Recognition.

You should only at the most have 3 CDN's. For voice messaging point the caller to 3750 for fax messaging point the caller to 3751 etc....

From the looks of your programming you are sending it to the fax messaging DN but what is that in the switch? Is it a CDN and is it acquired by CallPilot? Print and post a DNB of 1754 and post.

Signature===========================================

http://www.greatwhitetechnologies.com

 

[RWhitt]

thanks for the response.

1754 is an acquired CDN on our CS1000M switch, so the dnb didn't give much info. please see programming for 1754 below:

TYPE CDN
CUST 0
CDN 1754
FRRT
SRRT
FROA NO
UUI NO
MURT
CDSQ NO
DFDN 8600
NAME NO
CMB NO
CEIL 2047
OVFL NO
TDNS NO
RPRT YES
AACQ YES
ASID 17
SFNB 16 17 18 19 21 22 23
USFB
CALB 0 1 2 3 4 5 6 7 8 9 10 11 12
CNTL YES
VSID
HSID
CWTH 1
BYTH 0
OVTH 2047
STIO
TSFT 20

any suggestions??? am I missing something here?

 

[tnphoneman]

Never had this problem. Are you patched up current on the switch and callpilot?

Signature===========================================

http://www.greatwhitetechnologies.com

 

[lundangler]

is elan 17 for the callpilotor maybe contact center, as this is what 1754 is aquired by?

 

[yyrkroon]

multimedia monitor shows you have fax dsp/mpc?

 

[strmwalker]

have you tried to change the class of service on dn's
2507 and 1722 from faxd to faxa

no problems only solutions

strmwalker

 

[DucDewd]

Are you using one number faxing or separate numbers?


If you have separate DID's for voice and fax:

1) Phantom 2507 DCFW to regular Voice Messaging CDN
2) CPMGR....>SDN table add 2507 as Express Fax Messaging CDN, once select you that service, scroll down the page and there is a field for fax delivery mailbox, this will deliver this to the desired mailbox, make sure that you select fax as the service.

If you are using one number faxing, it is much more complicated and you need the One Number Faxing guide.

 

[DucDewd]

oops....NOT a CDN in SDN table, just another DN entry...sorry!