FaxFinder Question 1

[h382]

Got a couple questions regarding FaxFinder.

We have an office with about 50 users with a DID that is used for personal calls as well as Faxes. Currently all the DIDs are pointed to a VMPro module that goes to a menu to detect for fax. If its not, it times out and transfers to the user, and if it is it transfers to the FaxFinder Group.

Is there any easier way to do this rather than having 50 VMPro modules for each individual user? All users have their own FaxFinder mailbox, so they need to be separate.

Also, users are complaining that the phones will ring, and when they pickup, it's someones voicemail message, or the AA playing. If they don't answer, it just rings and rings. Could this have anything to do with the FaxFinder modules?

They have an IP500v2 with 6.0.18

Also, one more bonus question, some users have AWH55 headsets connected to 5410/5420's. They don't beep in the ear when receiving a call. They can pickup/hangup the call. Other users have CS55 headsets with the adapter cord, and they do get beeps for internal calls, but not external calls.. Any ideas on why the users can't get beeps?

 

[amriddle01]

If their DDI's match/kind of match the extn numbers it can be done with a single module, as for the funny VM/attendant calls it's either a bug or odd programming by the sounds of it. Headsets...no idea

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[h382]

The DIDs match their extension #'s exactly. I was thinking there was an easier way, but I was kind of under a time constraint and did it the way I knew worked.

The call flows are pretty simple. If it's a DID call, it checks for Fax in a module, transfers to Fax Group or user. Calls to the main lines go to a test user variable for holiday/office closure, then a menu that transfers to hunt groups. I can't think of any funky programming. This was pretty basic.

 

[h382]

What is the single module way.. curious

 

[amriddle01]

knock the incoming numbers down to the last 4 digits in Incoming call route (should still route), then you can simply transfer to the variable $DDI after checking if it's a fax or not

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

Or you an leave incoming number as is and use a system shortcode to strip the excess digits off and make it a valid extn

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[h382]

Thanks, that's how I had it setup originally, but I didn't realize they were sending 3 Digits down the PRI and not 4. Adding the 4th digit on the transfer fixed my issue.

Star for helping me to realize I wasn't crazy for knowing it would work like I thought it would.