Fax on BCM

[bcmpimp]

Ok, I have a weird one. I have a site that had a MICS with a PRI. I recently upgraded the site to a BCM 400. The problem I am having is with the faxes. Several of the fax machines cannot receive large multi page faxes without dropping the calls and taking sometimes 30 - 45 minutes. The thing about the site is I have a FEM in the BCM and am utilizing the existing fiber ASM from the old MICS. This was not a problem with the MICS. Only now that it is on a BCM platform are they having this problem. I have done the 3.6 cum. patch but this did not solve the problem. I can connect a analog phone to the ports and it works fine. I put an ATA on a digital port and connected that to one of the trouble fax machines and it did not help. I opened an ITAS case but Nortel was not a lot of help. They had the fax machines services and of course the fax/copy guy said they were ok. Trouble with the FEM? Trouble with the PRI slipping? Anybody have ideas?

 

[senk1s]

Did you try a different fax machine?

the bcm had some known issues, but if you have the latest patches then it might be something else

 

[rurdy2rk]

Are you using a PRI. If so, is the timing set for Primary?

 

[jmilla]

Check your clock setting on the pri. Make sure it is set to Primary.

 

[bcmpimp]

The one BCM that we have that an M1 tech installed...NICE GOING.....Clocking was set to timemaster..... I changed it to priamry...I hope that solves it...we will see this week how it goes with the customer. Thanks everyone!