Fax Modem speed w/Windows XP

[fentocy]

I have recently upgraded my operating system to XP Professional and am using the same hardware I was using with 2000. However, sending and receiving faxes has slowed down considerably. I have USR V.90 56k Standard and x.2 Compatible modem. It is taking me over a minute a page to receive simple faxes now. Any ideas/help would be appreciated.

Thanks!

 

[mattjurado]

Did you upgrade the operating system, or do a clean install? External or internal modem?

Matt J.

Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.

 

[fentocy]

It was a clean install. External modem. I have uninstalled and reinstalled the modem several times myself. Thanks for responding. I was hoping you might read my message and try to help me. I'm the same person who couldn't get the modem to work at all with XP Pro, and you were trying to help me with that problem. My employer deployed a "patch" of some type that finally allowed me to use the fax/modem, but it is terribly slow. It is taking about 1-1/2 times as long to send the same fax as it did under 2000.

 

[mattjurado]

Any idea what the patch was?

Matt J.

Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.

 

[fentocy]

No. They don't tell us that information. It automatically runs from a "channel" using a program called Miramba. Is there a log or other place I can view and find out what it was?

 

[mattjurado]

Go to Start>control panel>administrative tools>event viewer

Have a look through the system and application logs. You should be able to view what changes were made at the time the patch was installed.

Matt J.

Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.

 

[fentocy]

The best I can tell from all the event logs I viewed which were created at the time when the patch was installed is that Microsoft Office Professional Edition 2003 was "configured", QuickView Plus was removed and reinstalled, Symantec AntiVirus was updated, a Security policy was applied, and something called "Microsoft Windows 5.01.2600 Service Pack 1 Uniprocessor Free" was listed in the Event Log. Does that help at all?