Fax Modem Has to Be Reset to work

[lifegard2]

Hello, I gotta new SBS2003 build/install using a generic external modem. Upon any reboot, the fax service will not send or receive faxes. When trying to send, faxes sit in the outbound folder w/ status of Pending. When an inbound fax comes in, the modem answers the call, but it's like the fax service never connects after the call is answered. It's almost like there's another process or service that grabs the modem before the fax service can grab it.

If I go to Device Manager and disable and then enable the modem, everything appears to start working. The faxes in the outbound queue begin to go out one-by-one and I think faxes are rec'd (haven't tested this quite yet).

Has anyone heard of this b4? I'm wondering if a generic modem is the issue. Thoughts? Thanks in advance.

 

[ShackDaddy]

Modems are pretty touchy. I've pretty much stuck with the Multitech ZX modems after dealing with problems with lowest-end generic modems. I know the $250 USRobotics Courier modems are great workhorses for SBSFax, but I haven't had any trouble with the $100 MultiTech ZX's either.

http://www.cdw.com/shop/products/default.aspx?EDC=111849

ShackDaddy
Shackelford Consulting

 

[Danny28]

I agree that modems can be tricky. Just try getting a better modem. Also, although it might not have much to do with an external modem like you currently have, I would examine any power saving features you might have enabled. Sometimes devices stop working because they are set in device manager to allow the system to turn off power to them. This is often the case for network cards since this can be set on a device by device basis.