Fax mailbox not working.. 1

[matthartt]

Hello all, I am trying to set up a new Fax mailbox on my Octel. I set it up, add the station in my Avaya 8700, but when I call the station the main greeting for my company starts playing. The mailbox itself never picks up...why?

Any help is greatly appreciated!

 

[ChuckRCT]

I am going to assume that in the Octel system you are using FLT-A cards or APIC cards that emulate the 4 wire digital phones. Do you have the extension number somewhere within the first 15 characters of the station name on the 8700? The Octel system is using the name field to gather integration information.

Chuck
RCT Technologies

 

[KenMeans]

What station number are you using? What type of ports are connected to the Octel from the PBX? If you look at your station in the PBX does it have your ext number in the name ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[matthartt]

Wow...it was that simple. See what you forget if you don't use it often enough?

Thanks again to all!