This has been a constant battle for us in our service area with VoIP transport and fiber to the home installations. In general, we can get faxs working tweaking the line configuration on our ONT at the customer site, and sometimes in our voice gateway. Modem dialup calls are the worst though as they are far more picky than just fax. In some cases the configuration results in a line that is not suitable for voice (after echo cancellation is disabled for example).
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